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Job Title:

Workers Compensation/Auto/PI - Patient Account Specialist

Job Post ID:


Posted Until:







1st Shift


Full Time



Job Description:

As Patient Account Specialist-Workers Comp/Auto/Personal Injury, you will work to resolve patient accounts and be responsible for all activities associated with the collections of accounts receivable within ATI’s established guidelines.  PAS will negotiate settlements in the best interest of ATI on litigated accounts, and have knowledge of legal documentation related to these types of accounts.

This position requires the highest level of customer service, and ability to maintain friendly and appropriate communication with clients, vendors, business partners, attorneys, insurance companies, as well as ATI employees. 

Work location: ATI Corporate Headquarters in Bolingbrook, IL

Flexibility for hybrid, on-site/remote work schedule.

Your purpose at ATI:

The PAS role is responsible for all collection efforts to bring patient accounts to full resolution. This requires excellent, and professional communication skills.

Proper follow up on accounts receivable shall include, but not be limited to:
- Inbound/outbound telephone calls
- Written correspondence (E-mails, fax)
- Understanding denied claims
- Submitting appeals
- Research (websites, clearing house)
- Settlement negotiations
- Verification of billing data to ensure accuracy
- Utilize ATI software systems to resolve accounts

PAS is expected to escalate trends, and issues to higher management with proper research, and supporting documentation in a timely manner. Leave clear, concise, account notes using standard formats. All communication should be done in a manner that results in a positive work relationship with customers, co-workers and managers.

Travel may be required for legal matters pertaining to depositions, motions and subpoenas. This may entail, being called to testify under oath to the accuracy of ATI billing practices.

Perform other duties as assigned by management.

What’s cool about this job:
-You will have the opportunity to work in a fast-paced, paperless environment, work independently, and multi-task to achieve team goals.
-You will gain expert organizational skills, problem solve, and have a variety of work to keep you busy.
-At the end of your day, you will feel a sense of accomplishment.

Job Requirements:

Minimum education requirement: High School diploma

Minimum experience:
-3 years of healthcare accounts receivable experience
-Working knowledge of Microsoft Office programs (Excel/Word)
-Knowledge of payor websites, clearinghouse applications,
-EMR (ICD-10 and CPT coding strongly preferred).

What you need to be successful:
- Team player mentality
- Quick learning ability
- Detail orientated
- Customer service minded
- Strong work ethic (dependable, motivated, positive attitude)
- Strong health insurance collections knowledge
- Work well independently
- Ability to meet team production guidelines for quality/quantity of work
- Self - starter
- Good note taker
- Adapt well to change, and be flexible


Medical, Dental, Vision
Paid Personal Time Off
Paid Sick Time

Company Information

ATI Physical Therapy is a nationally recognized physical therapy provider. ATI specializes in outpatient rehabilitation and adjacent healthcare services, with a commitment to providing its patients, medical provider partners, payors and employers with evidence-based, patient-centric care.

We are the largest physical therapy company under one brand name in the U.S., but also pride ourselves on our small-practice, family-like atmosphere.

Application Instructions:

Other Information: