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Job Title:

Shift Supervisor

Job Post ID:


Posted Until:





Joliet, Romeoville


1st and 2nd Shift


Part Time



Job Description:

Job Summary and Mission
This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.?
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
- Utilizes operational tools to achieve operational excellence during the shift.
- Maintains regular and punctual attendance.

Job Requirements:

- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
- Six months of experience in a position that required constant interacting with and fulfilling the requests of customers
- Meets required dress code
- Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- At least 6 months of experience delegating tasks to other employees and/or coordinating the tasks of 2 or more employees

Required Knowledge, Skills and Abilities
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team

Core Competencies
Customer Focus: Delivers legendary service that meets and exceeds all customers' expectations
Ethics and Integrity: Adheres to Starbucks values, beliefs and principles during good and bad times
Composure: Remains calm, maintains perspective and responds in a professional manner when faced with tough situations
Personal Learning: Takes personal responsibility for the continuous learning of new knowledge, skills and experiences
Dealing with Ambiguity: Able to successfully function during times of uncertainty and changing priorities
Decision-Making: Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment
Interpersonal Savvy: Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks
Results Oriented: Gets results and achieves goals


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Application Instructions:

Email Kristin at us1273099 or call 630-922-2409.

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