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Job Title:

Service Advisor

Job Post ID:


Posted Until:







2nd Shift


Full Time


Transportation, Warehousing & Logistics

Job Description:

Title: Service Advisor ( 1:00pm to 10:00pm - Monday through Friday )
Location: Shorewood, IL

Position Summary:
The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Essential Functions & Responsibilities:
-Write up customer's vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer's signature.
-Establish customer's method of payment. Obtain credit approval, if necessary.
-Create repair orders in the business system, create repair order files, and secure service input cards with customer signatures in standardized repair order jackets.
-Notify foreman of incoming work, repair order status, and comments in CDK.
-Ensure that vehicles are parked in assigned areas. Make sure they are locked and all keys are marked and put away correctly using standardized key tags.
-Communicate updates from customer to foreman via comments in Service Link.
-Check on the progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and get proper authorization before any additional repairs are performed.
-Handle telephone inquiries regarding inbound work and work in process.
-Review repair orders to ensure that work is completed and additional work and authorization are noted. Closes repair order as appropriate.
-Other duties as assigned.

Required Knowledge, Skills & Abilities:
-Customer service focused.
-Ability to be flexible in a fast-paced environment.
-Embraces change.
-Able to train and develop others.
-Superior organizational skills.

Job Requirements:

Education and/or required experience:
-High School Diploma.
-1-3 years experience in the automotive or service industry.
-Customer service experience.
-Technical experience in engine operation and repair.
-Valid driver’s license.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


We offer competitive benefits that include but are not limited to:
Health Insurance
Dental Insurance
Vision Insurance
Short Term/Long Term Disability

Company Information

At TransChicago Truck Group's Elite Support Certified Chicagoland and Northwest Indiana locations, we carry a vast inventory of new Freightliner and Western Star trucks and all makes used trucks. We offer Isuzu Trucks, Capacity Yard Spotters and Transcraft and Benson trailers. We provide state-of-the-art service and an extensive mix of parts for any make vehicle, including Alliance, Detroit and Cummins to name a few. Our own TruFit Truck Parts label offers even more options. We provide all this with one goal in mind: to keep our customers' businesses up and running with as little interruption as possible. Our expert employees will assist you with every step of your process from buying and financing a new or used truck, to parts purchasing and servicing your vehicles for years to come. You can rely on a partnership with us to take you through the entire process with your needs in mind.

Application Instructions:

Please apply on our website:

Other Information: