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Job Title:

Deputy Chief of IT Support and Operations

Job Post ID:


Posted Until:





Downers Grove


1st Shift


Full Time


Information Technology

Job Description:

Position Responsibilities

The Deputy Chief of IT Support and Operations is responsible for all computer room facilities and data closets across the system, directing the computer and NOC operations staff and all help desk resources within the IT department and managing recovery efforts for system issues taking place within the Tollway or at outside firms affecting the Tollway systems.

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Job Requirements:

Education (Required)

BS or BA degree in Computer Science or equivalent field or equivalent work experience managing an Enterprise level IT Operations and Support organization.

Skills and Experience (Required)

The position requires a minimum of 7 years’ experience managing an Enterprise level IT Operations and Support organization.
The flexibility to deal with people at a variety of levels; internally – Tollway staff, Board of Directors, Finance staff other Senior Executive staff; and externally – auditors, contractors, vendors, employer groups, academic organizations, and industry associations. External contacts occasioned by the incumbent include dialogue with IDOT, CMS, the F.B.I., A.T.F., Armed Forces, and other national, state and local agencies concerned with safety and security of the public, as deemed appropriate and pertinent for integration into the Tollway's communication system.
Strong knowledge of contracting, negotiating, organization development/change management, strategic planning, action planning and supervision are required for successful performance. Very strong conceptual, analytical, planning, budgeting, project management, judgement and communication abilities are critical. The individual should demonstrate initiative, exercise good judgement, and have the ability to achieve results through others.


• Health Insurance coverage (Medical, Dental, Vision) that starts date of hire for all full-time employees; includes a premium free health insurance plan option that allows coverage for employee and eligible dependents.
• Flexible Spending Account
• Basic Term Life & AD&D Insurance for all full-time employees effective 90 days after hire date.
• Paid Time Off.
• Participation in State Employees Retirement Systems (SERS) Pension Plan.
• Tuition Reimbursement.
• Employee Assistance Program.

Application Instructions:

Please apply online

Other Information: