Use Ctrl+D to bookmark.

Job Title:

Sr. Executive Host - Full Time (Swing Shift)

Job Post ID:

22630

Posted Until:

01/28/2022

Salary:

DOE

Location:

Joliet

Hours:

2nd Shift

WorkType:

Full Time

Industry

Hospitality

Job Description:

ESSENTIAL FUNCTIONS:
• Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs.
• Builds loyalty among valued VIP customers by developing relationships effectively, utilizing marketing and upscale sales techniques.
• Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team.
• Significant amount of time customer facing; participating in special events and social functions.
• Anticipates, responds to and consistently meets or exceeds the needs of guests including but not limited to, transportation and accommodation arrangements.
• Coordination as needed with VIP Hospitality team to lead to successful delivery of pre-trip itinerary; leveraging partnership throughout the property (Gaming, Hotel, Food & Beverage, etc…) to maximize smooth, high-end service delivery.
• Establishes, coordinates, and leads both on and off-property VIP events
• Handles difficult guests and situations in a calm, professional and prudent manner.
• Fully empowered with comping authority.
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Responds to and consistently meets the needs of internal clients.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Keeps track of existing products/services and/or progress in new initiatives.
• Stays up-to-date with the latest developments in the industry, current market trends and all on-property and competitor events.
• Develops skills to handle increasingly complex matters.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answers when unsure.

Job Requirements:

QUALIFICATIONS:
• Three to five years experience in casino/hotel, customer service, host or other account management experience required (Luxury service experience preferred).
• College degree or equivalent experience preferred but not required.
• Ability to think independently in making decisions to maximize customer service experience and grogram profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must be proficient with customer Point-of-Service systems.
• Excellent interpersonal, communication, problem solving and analytical skills required.
• Must have excellent customer service skills.
• Must have a systematic and process-orientated mindset to ensure seamless end-to-end customer experiences.
• Excellent networking abilities.
• Avid member of the local community, including commercial and industry awareness.
• Must present a well-groomed professional appearance.
• Must be flexible in schedule to include nights, holidays and weekends.

JOB DEMANDS:
• Must be able to respond calmly and make rational decisions when handling customer needs and concerns
• Must be able to work in areas containing noisy environments
• Must have physical ability to walk 5+ miles during a work day and be capable of standing during the length of one’s shift
• Excellent written and oral communication skills
• Physically mobile with reasonable accommodations including ability to lift up to 20lbs., and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when stocking, storing, and maneuvering around the work area
• Must be able to listen and respond to visual and aural cues
• Must be able to tolerate areas containing varying noise, temperature levels, illumination, vibration, and crowds.

Benefits:

Medical, Dental, Vision, 401K, Team Members Perks & Discounts, Referral Bonus and Tuition Reimbursement

Company Information

Caesars Entertainment, is the world's largest provider of casino entertainment, with 50-plus destinations in the U.S., Canada and abroad. Our 60,000 employees are a diverse, committed team of people who strive for excellence each and every day. At Caesars Entertainment, we understand everyone has special talents. We strive to help individuals make the most of their abilities in the pursuit of their career goals. After all, energy, excitement and entertainment are what make Caesars the leader in the hotel and casino industry. Join our team!

Application Instructions:


Log on to the website and apply for the position. If you have any question, feel free to email me at [email protected] or call me at 815 740 7475

http://caesarsjobs.com/

Other Information: