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Job Title:

Technical Customer Support Specialist

Job Post ID:

22326

Posted Until:

10/31/2021

Salary:

$50,000/yr.+ DOE

Location:

Willowbrook

Hours:

1st Shift

WorkType:

Full Time

Industry

Administrative / Office

Job Description:

Are you a Premiere Customer Service Associate able to provide world class customer support in a high-volume call center environment?

Would you like to work for a fast-growing company with an energetic, passionate, and innovative leadership team?

Curiosity, Leadership, Integrity, and Partnership. Our values are the foundation for our actions and the way we work. If joining a team that is making a difference in the world sounds like your kind of thing, join us as a Technical Customer Support Specialist!!

The primary function of this position is to provide front line product technical support for customers by answering inquiries received via phone, email or from internal channels. The Specialist will be responsible
to initiate and provide ownership of support cases and follow through until the case has been resolved, closed or reassigned to another individual or department. This position requires an individual that has a
problem solving mindset, solid eletro-mechanical skill-set, and the ability to navigate across departmental lines, utilizing all available resources to solve issues.

As a Technical Product Support Specialist, you will:
* Provide world class customer support on a wide range of customer requests via phone and email in a high-volume technical support call center
* Acquire and maintain product knowledge and become a subject matter expert for Midtronics products
* Troubleshoot product related issues with the customer on phone calls and via email
* Enter and manage support cases, Return Material Authorizations (RMA), and customer information into the business system
* Work directly and collaboratively with various internal departments to resolve and/or escalate customer issues/concerns, and meet deadlines
* Process domestic, international, and credit card sales orders
* Prepare and communicate necessary shipment quotes, paperwork, status, and tracking as requested/required
* Prepare and monitor various documents and/or emails sent to customers
* Manage complex customer accounts, returns processes and reporting needs as required
* Other projects as assigned by the Manager or Team Lead.

Job Requirements:

As a Technical Product Support Specialist, You Have
* 3-5 years’ experience providing technical support in a professional setting, comparable technical field experience or combination of both
* HS Diploma or equivalent required
* Excellent interpersonal, written, and oral communication skills
* Excellent listening skills and the ability to ask probing question, understand concerns, and overcome obstacles/objections
* Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
* Ability to learn and navigate new software/business changes quickly
* Excellent attention to detail and accuracy
* Ability to multi-task/manage multiple projects at one time

Benefits:

Midtronics Offers a Highly Competitive Benefits Package Including
* Medical, dental, vision and optional life insurance
* 9 paid company holidays, paid vacation days, and additional PTO days
* 401k with company matching – 50% up to the first 6% of contributions
* Bonus plans and a profit-sharing program that provides an opportunity to earn an additional 10%
* Much more!

Company Information

Midtronics is a fast-growing company with an energetic, passionate, and innovative leadership team. Our continuing growth in worldwide transportation markets is rooted in entrepreneurial spirit and the hard work and dedication of all Midtronics associates. Our global presence includes facilities in the U.S., Europe, and Asia – each featuring full engineering, sales & marketing, and production teams to provide our customers with responsive regional support.

Since pioneering a new standard in battery testers with conductance testing technology, Midtronics has been passionate about creating better battery management solutions. Today, we remain singularly focused on this industry, working hard to extend the functionality and applications of our trusted technology through research, innovation, and close relationships with customers. This has allowed us to sustain profitable growth for 30 years.

Application Instructions:

Please email resume and salary expectations to [email protected] or apply online at www.midtronics.com.
http://www.midtronics.com/

Other Information: