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Job Title:

ITS - Support Services Assistant - Extra Help

Job Post ID:


Posted Until:





University Park


All Shift




Information Technology

Job Description:

The primary focus of the IT-Support Service Assistant is to help with the Information Technology Services (ITS) department’s Covid requirements. Duties will include the cleaning of technology, basic Service Desk duties and tasks. Provide ITS management with updates and reports via various technologies.

Essential Responsibilities
80% Cleaning technology in classrooms and labs to comply with Covid requirements.
10% Assisting the Service Desk team with day to day duties and tasks, based on availability.
10% Other duties as assigned of which include, but not limited to, participating in the administration of various applications.

Other Responsibilities
• Demonstrates knowledge and good judgment
• Ability to communicate effectively via email and verbal
• Assists with questions and problems courteously and promptly
• Reporting of status or issues
• Maintain effective working relations with Company personnel
• Ensure GSU’s professional reputation is maintained

Job Requirements:

• Demonstrated work experience in IT-related profession or using/maintaining IT-technology tools to complete tasks.
• College course work in Information Technology (IT), IT Management, or a closely related discipline.
Preferred Qualifications:
• Experience working in a higher education environment
• Windows 10 certification, or similar training/experience



Company Information

GSU’s 750-acre campus encompasses the Nathan Manilow Sculpture Park yet is conveniently located within easy reach of Chicago and surrounding communities with a wealth of cultural and natural attractions. The highly diverse region GSU serves has a number of high-performing schools and engaged communities as well as struggling urban, suburban, and rural communities. GSU serves as a public square, working to foster educational opportunities for all populations.

Application Instructions:

Please include a list of three professional references with current contact information.
This is a temporary assignment which will end when funding or hours is exhausted. Employees in this position performs a variety of duties as assigned by their supervisor and outlined above.

Other Information: