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Job Title:

Residential Homeless Services Case Worker

Job Post ID:


Posted Until:





Oakbrook Terrace


All Shift


Full Time



Job Description:

Do you want to use your skills and talents to make a lasting difference in the world? At Catholic Charities, Diocese of Joliet we are mission-driven, focused on positive results for people and believe that people should be treated with dignity and respect. If you feel the same way we encourage you to join us in making a difference!

If you desire a better work/life balance and can work in a fast paced environment with excellent growth potential, we would like to hear from you.


1. Operates as a member of the Community Services Division team.
2. Facility management including implementation of daily routine
3. Management of client treatment
4. Responding to the 24-hour crisis line including the use of crisis intervention, assessment, diversion and referral skills.
5. Other duties as assigned within the guidelines of this position.


1. Provides parent training and support in areas such as counseling to help parents learn appropriate techniques to overcome their difficulties with parenting through role modeling appropriate parent/child interactions.
2. Ensures that all client files are complete and contain all required documents (i.e. income affidavit, releases, client plans, case notes, intake forms, termination forms, public aid/IDHS forms, aftercare plans, CSBG forms, etc.)
3. Monitors and assists in writing and management of individualized client plans designed in consultation with the KPHH Supervisor.
4. Reviews along with Supervisor client case files on a regular basis insuring that individualized client planning progresses.
5. Assesses and evaluates with KPHH Supervisor residents for potential placement or referral for Transitional Housing, Permanent Supportive Housing Program or Homeless Prevention Services.
6. Advises KPHH Supervisor when the client does not maintain individualized client plan.
7. Attends weekly staff meetings and participates in on-going service planning for individual residents.
8. Networks, when appropriate, with the community-at-large, depending on client needs. Advocate for clients and make appropriate professional contacts.
9. Demonstrates ability to make sound judgments, provide appropriate client services within the guidelines provided, and implement daily routine of KPHH residence including chore schedules, room checks, and supervision of meal serving and clean-up.
10. Manage the facility as a clean, comfortable, and orderly environment intervening directly with clients to that end and ensuring the facility meets health department and fire safety codes.
11. Is aware of emergency procedures with regard to (a) building safety (b) client emergency, and (c) 24-hour coverage in order to respond to emergencies with immediacy while utilizing guidelines.
12. Carries out duties in a professional manner that is consistent with Agency and program mission, goals, and objectives.

Job Requirements:

1. High school diploma or equivalent is required for this position. A Bachelor’s degree is preferred with preference in areas of the human services field. All degrees must come from a regionally accredited educational institution which has U.S. Department of Education approval.
2. A minimum of one (1) year of experience providing direct service in social work, crisis intervention, or counseling is preferred.
3. Must be at least twenty-one (21) years of age.
4. Demonstrated capacity to work with individuals/families in crisis situations.
5. Demonstrated capacity to work with persons from diverse ethnic, racial and social backgrounds.
6. Ability to relate to individuals in a warm, non-judgmental manner.
7. Proficiency in the use of Microsoft Office applications including Outlook, Word, and Teams.
8. Strong verbal and written communications skills. Must be fluent in spoken English so clients and other service providers can understand the case worker when advocacy services, counseling, direction, etc. are provided.
9. Passage of complete background clearance, physical and Tuberculosis (TB) Test.
10. Catholic Charities, Diocese of Joliet, has adopted and follows the Codes of Ethics established by Catholic Charities USA, the National Association of Social Workers and the American Psychological Association. As an employee of the Agency you are expected to support these codes to the extent doing so is consistent with and allowed by applicable law.
11. A valid driver’s license, reliable means of transportation and proof of liability insurance is required.


To be discussed at interview

Company Information

Catholic Charities is a faith based organization providing service to people in need and calling others of good will to do the same.

We assist people in DuPage, Grundy, Kankakee, Kendall, Will, Ford and Iroquois Counties by providing community services, counseling, senior programs, and early childhood services (including Head Start).

Catholic Charities, Diocese of Joliet, translates God's reconciling love into professional human services, advocates for a just and compassionate society and brings together members of the community, church, business, health care and government to develop effective responses to human needs.

We commit to define these needs, seek solutions, and call forth other resources so that those we serve are empowered to achieve for themselves satisfying and productive lives.

Other Information: