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Job Title:

Community Services Support Specialist

Job Post ID:


Posted Until:





Downers Grove


1st Shift


Full Time



Job Description:

Do you want to use your skills and talents to make a lasting difference in the world? At Catholic Charities, Diocese of Joliet we are mission-driven, focused on positive results for people and believe that people should be treated with dignity and respect. If you feel the same way we encourage you to join us in making a difference!

If you desire a better work/life balance and can work in a fast paced environment with excellent growth potential, we would like to hear from you.


1. Operates as a member of the North Area Community Services Team providing crisis intervention, assessment and case management support services to DuPage County residents in housing crisis.
2. Complete vulnerability index for homeless individuals and families as per DuPage County’s Coordinated Entry System standards and policy.
3. Monitor HMIS data for all Community Services Programming and assist with training and data correction.
4. Other duties as assigned within the guidelines of this position.


1. Provide assistance to Community Services Programs as needed to carry out casework associated with families and individuals receiving services.
2. Assess individuals and families who are homeless or are at risk of homelessness for housing related services. Enter qualifying clients into the DuPage County Continuum of Care’s Coordinated Entry System.
3. Facilitate educational series and workshops to community members and Community Service clients.
4. Within guidelines provided, implement a range of support services depending on the client’s needs. (i.e. transportation, SOAR applications, linkage to community resources, assistance with mainstream benefit applications).
5. Assess and provide case management and referrals for individuals with mental, emotional or substance abuse issues in Supportive Housing Programs.
6. Collaborate with case managers, counselors and vocational counselors to plan and coordinate services drawing on social work experience and needs of participants in SHIFT Program.
7. Ensure compliance with McKinney-Vento laws regarding education of homeless students and coordinate linkage to services for homeless students in supportive housing programs.
8. Complete necessary forms and records for services provided or referrals made to assist clients assigned by the Assistant Director of Community Services or their designee.
9. Assist with review of client records and documentation to ensure HUD, Accrediting Body, State and Federal file compliance as well as Catholic Charities’ Performance Quality Improvement Plan.
10. Responsible for the distribution and evaluation of client satisfaction surveys for Community Services North Division.

Job Requirements:

1. Bachelor’s degree is required for this position, with preference in areas of human service field. All degrees must come from a regionally accredited educational institution which has U.S. Department of Education approval.
2. A minimum of one (1) year of experience in human service areas is required.
3. Previous experience working with families in crisis situations.
4. Obtain and maintain SOAR (SSI/SSDI Outreach, Access and Recovery) credentials.
5. Availability to work flexible days and hours as needed.
6. Understanding of and willingness to adhere to program operational boundaries.
7. Demonstrated ability to work effectively and constructively with persons from all racial, diverse cultures, family systems, and social backgrounds.
8. Proficiency in the use of Microsoft Office applications including Outlook, Word, and Teams.
9. Strong verbal and written communications skills.
10. Passage of complete background clearance, physical and Tuberculosis (TB) Test.
11. Catholic Charities, Diocese of Joliet, has adopted and follows the Codes of Ethics established by Catholic Charities USA, the National Association of Social Workers and the American Psychological Association. As an employee of the Agency you are expected to support these codes to the extent doing so is consistent with and allowed by applicable law.
12. A valid driver’s license, reliable means of transportation and proof of liability insurance is required.



Work/Life Balance Time-off: 12 Holidays - 15 Days’ Vacation -3 Personal Days-9 Sick Days
Medical/Dental/Vision Health Insurances
Flexible Spending Account
Long-Term Disability and Life Insurance
403B Retirement Plan with employer contributions
Employee Assistance Program (EAP)
Short-term Disability Insurance

Company Information

Catholic Charities is a faith based organization providing service to people in need and calling others of good will to do the same.

We assist people in DuPage, Grundy, Kankakee, Kendall, Will, Ford and Iroquois Counties by providing community services, counseling, senior programs, and early childhood services (including Head Start).

Catholic Charities, Diocese of Joliet, translates God's reconciling love into professional human services, advocates for a just and compassionate society and brings together members of the community, church, business, health care and government to develop effective responses to human needs.

We commit to define these needs, seek solutions, and call forth other resources so that those we serve are empowered to achieve for themselves satisfying and productive lives.

Other Information: