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Job Title:

LMS Administrator

Job Post ID:

21866

Posted Until:

09/17/2021

Salary:

DOE

Location:

Tinley Park

Hours:

1st Shift

WorkType:

Full Time

Industry

Administrative / Office

Job Description:

What you’ll do:
• Create and execute a long-term plan for LMS growth and improvement.
• Manage the testing and evaluation of new features and tools that integrate with the LMS by facilitating and managing vendor vetting and training.
• Create systems and workflows to ensure that all course resources are properly set up and available.
• Provide help resources and training for students, faculty, and internal staff including instructional videos, how-to guides, and FAQs related to the usage of the LMS, instructional technology, and document relevant data.
• Provide support to customers by phone, email, and/or webinar with a focus on efficiently resolving technical issues while building and maintaining a high level of customer service.
• Research, diagnose, troubleshoot, and identify solutions to independently solve customer issues and clearly communicate with end users.
• Contribute to the creation, organization, and use of product documentation and training materials.
• Perform product demonstrations and training sessions online and in person.
• Utilize the ticket system to track issue resolution and foster interdepartmental communication.
• Assist the frontline customer service and sales teams with support activities and training.
• Help manage and support G-W’s Online platforms, LMS-ready content, and implementation projects: including training, strategy, and basic technical tasks.
• Contribute to the development of digital offerings for the post-secondary market.
• Conduct pilots to provide product feedback and seed market for future sales.

Job Requirements:

What you’ll bring:
• Bachelor's degree or equivalent work experience.
• Three or more years of experience in Level 2 customer support, preferably with a focus on educational technology.
• Proven experience in troubleshooting issues that involve utilizing problem-solving capabilities, available knowledge bases, and technical capabilities.
• LMS administration experience, preferably within Canvas, Schoology, and D2L.
• Experience presenting technology products and hosting webinars.
• Strong teamwork, communication, and interpersonal skills required.
• Understanding of PC and MAC operating systems and software on web-based applications.
• Ability to utilize a variety of software tools to navigate customer accounts and communicate effective solutions to customers.

Benefits:

Medical, Dental, Vision, Disability, 401K, ESOP

Other Information: