Use Ctrl+D to bookmark.

Job Title:

Family Support Specialist & In-Take Coordinator

Job Post ID:


Posted Until:







Other Shift


Full Time



Job Description:

Provides in-home intervention to children and their families utilizing a cognitive-behavioral, solution focused model to help families adopt positive solutions to problems through the teaching of skills and behavioral techniques accessing community resources and support. Intervention is provided to improve youth and family social, emotional, and behavioral well-being by using an accessible services delivery system that is flexible, culturally competent and responsive to the family. Family intervention is done primarily in the home, school, and community setting as needed.

The role also involves on-site duties such as acting as receptionist when needed, including fulfilling administrative responsibilities, providing assistance and performing secretarial and clerical functions in support of In Home Family Services and administration at Casa Tepeyac. The Family Support Specialist & Intake Coordinator reports the Family Support Supervisor at Casa Tepeyac.


Screen, greet and assist visitors and callers to the agency, and direct them to appropriate personnel. Answer phones, forward calls, take and relay accurate and complete messages. Sort, open as required, and distribute daily incoming mail. Handle outgoing mail, prepare for morning pickup, and transport postal packages to proper facilities for delivery as needed/assigned.
Answer and forward all incoming phone calls, taking messages when needed.
Monitor employees’ calendars for appointments.
Keep records of daily visitors.
Collect and enter data in the ETO Quality Database, DCFS Database, and HMIS Database. Maintains databases and produces various reports.
Assist in managing client files for the IHFS programs.
Interview individuals or family members to compile information for admission to services.
Monitor office equipment and supplies, process requests, and order office supplies for agency/office.
Prepare memos, correspondence, reports, etc. for the signature of the manager and other personnel as directed, and review final draft of each document for accuracy. Prepare copies and documentation and correspondence as requested.
Maintain Village phone system and directory. Reset voice mail for new staff as needed.

Visit our website for a complete description.

Job Requirements:

Bachelor’s Degree in the Behavioral Sciences or Human Services related fields, and two (2) years of experience working with children and families.
Ability to travel locally using own transportation (mileage reimbursed), and within the state or coverage area as required.
Proficient in use of Microsoft Office, including Word and Excel, and email (Outlook).
Spanish and English-Bilingual Capability (read, write, and speak) required.
Ability to work with DCFS, courts and other social services systems.
Valid Illinois driver’s license with acceptable driving record; insured and reliable transportation.
Sensitivity to the cultural and socioeconomic characteristics of clients and staff.
Ability to relate to the Agency staff and to the public in a courteous and professional manner.
Ability to work in a team environment.
Strong communication and organizational skills.
Ability to exercise discretion and independent judgment.
Ability to handle sensitive and confidential materials.
Reliable, punctual, and able to manage multiple tasks.
Ability to work flexible hours.
Ability to work in an alcohol, tobacco, and drug-free environment.
Commitment to SOS Children’s Villages Illinois philosophy and mission.


Health Insurance
Vision and Dental Insurance
Paid Holidays
Accrued Paid Time Off
403(b) Savings and Retirement Plan Options

Application Instructions:

Apply directly:

Other Information: