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Job Title:

Insurance Member Representative II

Job Post ID:


Posted Until:



$34,000 - $54,000 /yr




Other Shift


Full Time


Finance / Insurance

Job Description:

The Auto Club Group is seeking prospective Member Representative II’s who can promote ACG product and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 10+ million members.

In this position, you will have the opportunity to:
Provide a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products.
Route members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information, and all necessary and pertinent information in accordance with Company and National AAA approved procedures.
Provide cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers, and balancing a cash drawer.
Respond to customer inquiries and refers to an agent when appropriate.
Provide a high level of administrative support to Travel and Insurance Agents during peak periods.
Provide customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel.
Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary.

Job Requirements:

Possess the appropriate State Property & Casualty license
Successful completion of Customer Service, Club and Travel and Payment Processing training within 6 months of hire
May be required to attain and maintain state membership licenses as appropriate by department

Touring procedures including the development of auto travel routings, marked maps and triptiks
Club and Travel promotions including the sales of travel, club and membership products and services
Promoting the sales of ACG insurance using established guidelines
Providing a high level of customer-focused service
Servicing insurance policies and processing applications, renewals and amendments
Promoting the sale of insurance products and/or travel and membership products
Processing monetary transactions
Outbound promotional calls for insurance and/or travel
Computer software applications (Word, Excel, etc.) and web based operations

Knowledge and Skills:
Auto Club Group Preferred Vendors requirements
Auto Club Group service standards
Insurance and travel terminology
General insurance and/or travel regulations
Underwriting procedures
Sales regulatory and compliance guidelines
Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems
Communicate effectively (verbal and written) with others in a work environment
Perform mathematical calculations to accurately perform monetary transactions
Work effectively in a team environment
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
Work irregular hours including holidays and weekends (may include community events)
Work under pressure in a high volume, fast paced customer service environment
Maintain appropriate State Property & Casualty license


Competitive compensation, benefits, and retirement package

Company Information

The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.

Application Instructions:

Apply through the link or contact Jonathan Oyster 815-216-3311, with questions.