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Job Title:

Hospitality Manager

Job Post ID:


Posted Until:







2nd Shift


Full Time



Job Description:

• Energetic leader who is a highly visible manager specializing in building strong relations with guests & team members.
• Responsible for the efficient operation and performance of the Hotel, and Banquets department.
• Leads the departments by creating a positive, supportive environment where talents, skills and trade practices are exchanged and operational support is provided for all Hotel and Food Operations employees.
• Exhibits sound decision-making with emphasis on fostering teamwork, morale, motivation and open communication.
• Coaches and develops team members using a consistent and approachable demeanor while clearly articulating expectations.
• Provides direction and support for all Supervisors and team members to achieve department goals and objectives.
• Ensures all team members are well trained with an emphasis on detail and customer service.
• Creates and ensures a fun filled, entertaining and exciting environment where flawless execution of excellent service is paramount.
• Helps to maintain and enhance a safe, secure and comfortable environment for our guests and team members.
• Strives to improve and streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.
• Allocates resources to areas that create value to our guests and Harrah’s.
• Implements arrangements for all Casino and VIP guests such as reservations, room inspections, pre-registration, VIP treatment and Seven Stars services.
• Through forecasting, works to meet and exceed projected occupancies and average daily rates for yield (RevPar) maximization.
• Works closely with Casino Marketing to ensure maximum occupancy by gaming guests.
• Prepares annual budgets and plans for all departments.
• Completes the required daily financial tools and reports.
• Processes discrepancy reports, rate variations and credit reports.
• Coordinates the ordering and reconciliation of package coupons.
• Responsible for cost center results and capital expenditures including budgeting, project planning and execution, and revenue and expense management.
• Follows inventory and purchasing procedures in order to achieve budgeted expenses.
• Works closely with the Risk Manager and other related safety areas.
• Follows and ensures security and safety guidelines are in place.
• Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.
• Is responsible for thorough investigation of lost/misplaced baggage problems and accurate recording of investigation and final disposition.
• Responsible for inventory/asset control processes and results, as well as department performance audit processes.

Job Requirements:

• College Degree preferred.
• 3-years’ experience in the hospitality or food service industry required in a management capacity preferred.
• Knowledge of casino/hotel industry preferred.
• Valid driver's license with a clean driving record (no outstanding moving violations).
• Experience in resolving guest complaints and dealing with the public required.
• Strong organizational, administrative and communications skills required.
• Proficient in MS Office and Outlook.
• Public relations, interpersonal skills and employee motivational skills required.
• Ability to manage and analyze a variety of problems including technical and guest service issues
• Previous training in bio-hazards and BBP preferred.
• Able to work a flexible schedule to include nights, holidays, and weekends.
• Internal applicants must meet property transfer eligibility requirements.

• Must be able to list up to 30lbs and carry objects weighing up to 30lbs and occasionally life/move up to 100lbs.
• Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.
• Position requires 10% standing, 15% sitting, 75% walking.
• Requires some twisting, climbing, stooping, reaching overhead, bending, pushing and kneeling.
• Must be able to respond to touch, speech, taste, smell, aural and visual cues.
• Must be able to tolerate areas containing second-hand smoke.
• Fast-paced environment involving constant internal and external contact.


Endless growth opportunities
Flexible work schedule
Competitive Pay
Great employee morale
Medical/Dental Vision
Tuition Reimbursement

Company Information


Application Instructions:

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