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Job Title:

Caesars Rewards Dual-Rate Supervisor

Job Post ID:


Posted Until:







2nd Shift


Full Time



Job Description:

• Ensures that established service standards, customer service levels and department procedures and policies are maintained.
• Directly responsible for all staff, guest and interdepartmental interactions in the Total Rewards and Promotions areas during assigned Supervisor Shifts.
• Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication.
• Ensures staff behavior and appearance are in compliance with established policies.
• Determines staffing needs and work schedules necessary to implement promotional events.
• Responsible for the acceptance, inventory, assignment for distribution or reconciliation of coupons, which are ultimately considered in the calculation of gross revenue.
• Resolves customer issues according to the FOCUS Handling Problem Situations model using Service Recovery tools.
• Ensures consistent, high-quality service standards are maintained in the Total Rewards Card area.
• Completes all other duties as assigned.

• Provides “A” level customer service while enthusiastically promoting the Total Rewards program. Greets and welcomes customers with a smile as a company representative.
• Serves as Total Rewards and customer service role model for other employees.
• Understands, values, and supports Total Rewards program and special events, promotions, and player programs.
• Ensures guest contact is courteous, informative and thorough.
• Constantly seeks ways to improve friendly, helpful service and reduce customer waiting time to positively impact department’s customer service ratings.
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrah’s every time.
• Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.)
• Ensures each customer interaction results in increased customer confidence in Total Rewards.
• Is knowledgeable about competitors’ programs and can make favorable comparisons.
• Promotes and executes customer promotions flawlessly.
• Creates and maintains customer accounts using Harrah’s computer systems.
• Issues comp in accordance with department comp and guidelines.
• Ensures data is accurate and maintains integrity of data.
• Collaborates with work-group and all support departments to ensure player satisfaction.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.

Job Requirements:

• High school diploma or equivalent preferred, some college preferred.
• Must be at least 21 years of age.
• Must be able to interpret confusing matters and be able to handle multiple tasks.
• Must be able to work in high and low stress areas.
• Previous customer service experience required.
• Must be able to speak to guests and employees in a clear and concise manner.
• Excellent administrative skills and communication skills required.
• Knowledge of computer programs such as WORD and EXCEL.
• Thorough knowledge of internal comping guidelines preferred.
• Must be able to handle multiple tasks and be willing to work any assigned schedule or shift.
• Internal candidates must meet Harrah’s Joliet Transfer Eligibility Requirements.

• Must be able to maneuver to all assigned areas of the casino.
• Must be able to work in a fast-paced environment involving constant internal customer contact.
• Must be able to lift up to 20 lbs. and carry objects weighing up to 10 lbs.
• Must be able to work in areas containing high noise levels, bright lights and dust. Position requires 80% standing, 10% sitting, 10% walking.
• Requires some climbing.
• Must be able to respond to speech, visual and aural cues.


Endless growth opportunities
Flexible work schedule
Competitive Pay
Great employee morale
Medical/Dental Vision
Tuition Reimbursement

Application Instructions:

Please log on the website and apply for the position.

Other Information: