Manufacturing

Customer Service Representative – 2020-14220

Summary
Responsible for sales support and/or the selling of goods. Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint.


Essential Duties and Responsibilities include the following, but not limited to:
•Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Answer customers' questions about products, prices, availability, or credit terms.
• Quote prices, credit terms, or other bid specifications.
• Estimates date of delivery to customer, based on knowledge of own firm's inventory, production and delivery schedules. Under detailed instruction, submits orders for processing.
• Builds and maintains customer relationships.
• Maintains customer records to ensure effective communication company wide.
• Evaluates customer and order eligibility based on ITAR requirements, as applicable.
• Works with internal departments such as engineering, research, and production departments to ensure company commitments to customer are met.
• Works with outside sales representatives to keep account activities and literature up to date.
• Investigates and resolves customer problems with deliveries.

••Bachelor's degree and 0-2 years of related experience and/or training; or equivalent combination of education and experience
•Excellent interpersonal/oral and written communication skill
•Customer service experience is a plus
•MS Word, Excel, and PowerPoint
•U.S. Person required for this position, includes but is not limited to, U.S. Citizens and Permanent Residents

A "U.S. person" can be


•A U.S. citizen;
•A permanent resident who does not work for a foreign company, a foreign government, or a foreign governmental agency/organization;
•A political asylee;
•A part of the U.S. government, or
•A corporation, business, organization, or group that is incorporated in the United States under U.S. law.

A foreign person is any person who is not a lawful permanent resident of the US and includes foreign governments and organizations.

Teledyne offers its employees a highly competitive package of excellent employee benefits. Our goal is to provide our employees with a wide variety and inclusive package of benefits to assist employees in meeting individual and family needs. Current benefits offered include:
o Medical
o Prescription Drug
o Dental
o Vision
o Life Insurance for employee, spouse and children
o Short-Term Disability
o Long-Term Disability
o Employee Assistance Program
o 401(k) Plan with Company Match
o Stock Purchase Plan
o Educational Assistance
o Holidays
o Vacation Leave
o Sick Leave
o Flexible Spending

How to Apply:
Please visit our Teledyne Career website at https://careers-teledyne.icims.com/jobs/
Click on JOB SEARCH, then create a profile and apply for a position

https://careers-teledyne.icims.com/jobs/