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Job Title:

Client Services Representative

Job Post ID:

21066

Posted Until:

03/31/2021

Salary:

$33,000/yr.

Location:

Downers Grove

Hours:

1st Shift

WorkType:

Full Time

Industry

Administrative / Office

Job Description:

Responsibilities:
- Handle incoming client calls, chats, emails, and support tickets from clients seeking assistance with their website while providing excellent customer service.
- Basic website content updates, photos, e-mail set-up, and support, etc.
- Conduct outbound calls regarding client education, billing, questionnaires, surveys, and/or approvals.
- Advise clients on their overall web presence and upsell on additional products, when appropriate.
- Perform quality assurance on client requests and new product releases.

Job Requirements:

Requirements:
- Strong customer service skills, including, active listening, positive attitude, and the ability to stay calm during stressful situations
- Clear verbal and written skills aimed at understanding customers’ needs and providing appropriate resolution
- Flexibility to work in an ever-changing environment
- Exceptional organizational skills and adaptability
- Telephone-based client support or customer service experience
- Basic HTML knowledge (Recognition, do not need the ability to write code)
- Knowledge of Social Media (Facebook Businesses)
- Proficient in Microsoft Office

Benefits:

Full benefits after provisional period.

Application Instructions:

Please submit resume to:
recruiter@eesforjobs.com
Subject: Client Services Representative
recruiter@eesforjobs.com

Other Information: