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Job Title:

Family Support Specialist

Job Post ID:


Posted Until:







1st Shift


Full Time



Job Description:

Provides in-home intervention to children and their families utilizing a cognitive-behavioral, solution focused model to help families adopt positive solutions to problems through the teaching of skills and behavioral techniques accessing community resources and support. Intervention is provided to improve youth and family social, emotional, and behavioral well-being by using an accessible services delivery system that is flexible, culturally competent and responsive to the family. Family intervention is done primarily in the home, school, and community setting as needed.


Responsible for intervention and treatment process for families referred for or seeking In Home Family Services.
Provides screening and assessments in order to identify family protective and risk factors, challenges, strengths, and areas to address in the service plan.
Provides services and support in conjunction of the service plan; with constant review and adjustment as needed.
Maintains expected level of direct contact with families per program requirements, and remains available to families 24/7, for crisis intervention as needed.
Maintain complete, accurate, and current service reports on families served including timely written case notes, treatment plans, family assessments and court reports as required and/or requested by DCFS, referral sources and SOS.
Conducts audits of client files at least quarterly.
Provides training and support groups on various topics, as needed, based on community and client trends, requests from organizations, and collaboration with other programs. Topics include, but are not limited to, healthy relationships, self-esteem, bullying, financial literacy, leadership, parenting, and more.
Develops and maintains effective working relationships with community service providers and resources, such as medical staff and clinics, public welfare personnel, lawyers, therapists, law enforcement staff, school officials, neighbors, religious and youth organization representatives, etc.; utilizing referral sources as necessary.
Coordinates effectively with families and community agencies for the maximum utilization of available resources to address the service goals of the cases assigned.
Prepares and submits reports and/or recommendations to the direct supervision concerning case load status, budget requests, and changes in service plans, and any unusual incidents that occur in the operation of the program. Perform on-call duties as needed to carry out the responsibilities as required.
Communicates problems and issues within the department to the In Home Family Coordinator or Director.
Performs other duties as assigned.

Job Requirements:

Spanish and English-Bilingual Capability (read, write, and speak) required.
Bachelor’s Degree in the Behavioral Sciences or Human Services related fields, and two (2) years of experience working with children and families.
Ability to travel locally using own transportation (mileage reimbursed), and within the state or coverage area as required.
Proficient in use of Microsoft Office, including Word and Excel, and email (Outlook).
Ability to work with DCFS, courts and other social services systems.
Valid Illinois driver’s license with acceptable driving record; insured and reliable transportation.
Sensitivity to the cultural and socioeconomic characteristics of clients and staff.
Ability to relate to the Agency staff and to the public in a courteous and professional manner.
Ability to work in a team environment.
Strong communication and organizational skills.
Ability to exercise discretion and independent judgment.
Ability to handle sensitive and confidential materials.
Reliable, punctual, and able to manage multiple tasks.
Ability to work flexible hours.
Ability to work in an alcohol, tobacco, and drug-free environment.
Commitment to SOS Children’s Villages Illinois philosophy and mission.


1. Paid time off
2. Health and Dental Insurance
3. Retirement and Savings plan
4. Student loan forgiveness

Other Information: