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Job Title:

Bilingual Family Support Supervisor

Job Post ID:


Posted Until:







1st Shift


Full Time



Job Description:

Responsible for the day-to-day supervision and guidance of In Home Family Services Program (IHFS) at a SOS Children’s Villages Illinois' Casa Tepeyac. Provides oversight of in-home intervention to children and families utilizing a cognitive-behavioral, solution-focused model to help families adopt positive solutions to problems through teaching of skills and behavioral techniques and accessing community resources and support.


Assumes all supervisory/fiduciary/and administrative responsibility for the IHFS Program.
Responsible for all aspects of service delivery for youth and families in the program.
Oversees referrals, caseload assignment, intake and termination of services within the IHFS program.
Provides and documents regular supervision to Family Support Specialists and Program Assistant. Completes observations of staff for quality assurance purposes.
Trains staff in all aspects of service delivery including intake screening and assessment; identifying treatment goals; developing service plans; group development and facilitation; and preparing clients for discharge from program.
Maintains small caseload of IHFS clients, providing direct services as needed based on screening, assessment, and service plan.
Oversees implementation of psycho-educational groups; support groups; and educational groups for children, adolescent, and adult populations served.
Ensures all required documentation is completed, in accordance with DCFS database and billing procedures.
Reviews and approves all assessments, service plans, and discharge summaries. Reviews case notes. Facilitates quarterly file audits.
Continually monitors performance of assigned personnel and reviews performance with individual employees per SOS Illinois guidelines.
Conducts monthly team meetings; attend and participate in agency meetings, committees, work groups, etc.
Oversee, manage and be accountable for agency petty cash. Submits monthly reconciliation. Replenish petty cash via bank withdrawal as needed.
Input staff employee hours and timecard details into Paycom; approve expense reports and timecards by established deadlines.
Responsible for identifying, cultivating, and maintaining community resources, referral options, and relationships with service providers, organizations, and other resources and educate the team regarding effective service delivery.
Supervise, coordinate, and participate in outreach activities with schools, youth-service agencies, therapists, doctors, referral sources, court personnel, neighbors, churches, etc.
Perform on-call and all other duties as needed and assigned.

Job Requirements:

Bachelor's Degree in family services related area.
Three years direct service child welfare experience and one year of experience supervising child welfare staff; or 5 years direct service child welfare experience and proven leadership skills.
DCFS Child Welfare Employee Licensure required; 402 Licensure preferred or ability to pass 402 licensure test within 3 months of employment.
Experience in behavior management programs and needs assessment helpful.
Ability to lead a team, including strong communication and organizational skills. Must be able to exercise discretion and independent judgment.
Ability to work with DCFS, courts, and other social service systems and the ability to relate to the Agency staff and to the public in a courteous and professional manner.
Ability to handle sensitive and confidential materials.
Reliable, punctual, and able to manage multiple tasks and able to work flexible hours.
Ability to work in an alcohol, tobacco and drug-free environment.
Ability to pass DCFS required criminal background check including CANTS/SACWIS and SORS.
Ability to provide required DCFS Medical Report/TB test.
Valid Illinois driver's license with acceptable driving record; insured and reliable transportation.


1. Paid time off
2. Health and Dental insurance
3. Retirement and Savings plan
4. Student loan forgiveness

Other Information: