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Job Title:

Marketing Services Rep

Job Post ID:


Posted Until:







All Shift


Full Time



Job Description:

Provide superior guest service by demonstrating and up-selling with expert knowledge all levels of the Player’s card benefits, current promotions and/or events, the casino floor layout and any Direct Mail offers. Guest interactions will include engaging, efficient, informative assistance. Promote the Player’s Club program by recruiting, enrolling and educating guests on how to use the players’ cards whereby supporting the operation of the program. Expediently handle guest concerns, inquiries and requests. Perform the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements and achieving call time and volume objectives.

Job Requirements:

1-2 years related experience with knowledge of computer programs and ability to toggle between different programs required to perform essential functions; possess general administrative and/or secretarial skills. Guest service, sales or call center experience is preferred.


Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Company Information

Hollywood Casino Joliet
777 Hollywood Blvd
Joliet, IL 60436

Application Instructions:

Other Information: