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Job Title:

Service Supervisor

Job Post ID:

19639

Posted Until:

10/31/2019

Salary:

$50,000-$60,000/yr.

Location:

Romeoville

Hours:

1st Shift

WorkType:

Full Time

Industry

Transportation, Warehousing & Logistics

Job Description:

RESPONSIBILITIES: Responsible for supervise the Service Sales Representative team to assure Cintas customers receive the highest level of customer service and product quality in the most efficient manner, in order to meet and exceed our customers’ expectations.


I. JOB REQUIREMENTS:


· Responsible for the training of SSRs based in our corporate training guides and schedule. Ensure SSRs understand business objectives according to Cintas policies and procedures.

· As a supervisor complete all tasks necessary to maintain an engaged and productive workforce such as but not limited to, communicate in a clear and concise manner, mentor and develop partners, recruit, hire and train, and maintain accurate partner records in HRWWs + personnel files.

· Supervise the loading process at the beginning of a shift and supervise route check-in at the conclusion of a shift.

· Support the service management team in achieving location goals as new business, increasing existing customer volume, business retention, customer satisfaction and material cost.

· Monitor SSR activity and results through weekly reports, and administer fleet management. Maintain proper route sequence to ensure efficiency. Ensure accurate route books are developed and maintained.

· Implement the goodwill policy for assigned accounts. Develop a personal relationship with decision makers while on the route that leads to a high level of customer satisfaction.

· Create a safe work environment where there is Safety engagement trained, tough and reinforced. Teach and conduct all safety training, enforce all safety regulations.

· Handle renewals of customer contracts personally and through Service Sales Reps while on the route as directed by the Service Manager

· Other special projects or duties assigned.

Job Requirements:

Physical:

· Withstand extreme temperatures in summer and winter.

· Climb stairs while carrying product, lift product throughout the day and bend to pick up product. Specific requirements listed in the chart below:


SSR Uniform Route


Typical Weight Minimum Weight Times Per Shift

Lifting – Below Waist 20 45 21

Lifting – Waist to Shoulders 20 45 21

Carrying 20 60 21


SSR – Facility Service Route


Typical Weight Minimum Times Per Shift

Weight

Lifting – Below Waist 15 45 101

Lifting – Waist to Shoulders 15 45 101

Lifting – Above the Shoulders 15 20 21

Carrying 25 65 21


SSR – Facility Service/Side Bay Truck


Typical Weight Minimum Weight Times Per Shift

Lifting – Below Waist 15 50 101

Lifting – Waist to Shoulders 15 65 21

Lifting – Above the Shoulders 15 20 21

Carrying 25 60 101




NOTE: All weight requirements are shown in pounds. Requirements may vary depending on the location and the available equipment. The minimum weights listed represent the minimum weight required to perform the job although the norm is listed in the typical weight columns.

· Reach.

· Walk

· Sit while driving a delivery vehicle.

· Driver's License - Meet the Federal Motor Carrier Driver Qualifications, Part 391, where appropriate and DOT requirements.


III. Education:


High School Diploma or GED required. Bachelor’s degree preferred.

1-3 years of experience preferred


Disclaimer Statement: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a particular job.

Benefits:

40 hours per week
Medical, Dental, Vision after 30 days

Application Instructions:

Other Information: