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Job Title:

Guest Services Associates

Job Post ID:


Posted Until:



$9.00/hour +




Other Shift


Part Time



Job Description:

WhirlyBall’s new Naperville location is currently seeking extraordinary Guest Services Representatives to join our team. This is a phenomenal role for you if you enjoy helping people and anticipating their needs and building events. To be a part of our team at WhirlyBall, it means that you are friendly, upbeat, and highly motivated. This is an office position involving operating a computer and phone (NO cold calling!).

What you will do:

Answer incoming phone calls and emails (NO cold calling!)

Respond to voicemails and emails from time out of the office

Redirect phone calls to proper channels when applicable

Build events for guests based on their preferences, and upselling when appropriate to further meet and exceed guests’ needs and expectations

Communicate with guests and clients about their events, maintaining knowledge of the available WhirlyBall/Pivot Room activities, rules, menus, etc.

Follow WhirlyBall rules, policies, and conditions of employment, as outlined in the Employee Handbook

Other duties as assigned

Job Requirements:

What we are looking for:

To be the first person to greet our guests when they arrive (aka our Director of First Impressions)

Individuals with a positive attitude and friendly demeanor

Ability to communicate clearly and professionally

Willingness to work with a team

Flexible schedules available

Comfortability multitasking and working with several programs


The Perks:

A fun, unique venue in which to manage events

Competitive compensation and bonus program

Part-time and full-time positions available

Previous experience not required; in-depth training provided from the outset

Great opportunity for professional growth and administrative, guest-oriented experience

Company Information

What is WhirlyBall?

Picture a combination of lacrosse and bumper cars played by two teams of five alongside eight bowling lanes, a four-lane VIP bowling suite, hyper bowling, a laser tag area, private event space and our flagship restaurant, The Pivot Room. We pride ourselves on crafting a space where you can come get your game-face on or relax with some food and beverage. We are an equal opportunity employer. For additional information, please visit:

Application Instructions:

Please apply via the link listed below

Other Information: