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Job Title:

Customer Service Representative

Job Post ID:

19478

Posted Until:

08/30/2019

Salary:

$30,000-$40,000/yr.

Location:

Joliet

Hours:

1st Shift

WorkType:

Full Time

Industry

Transportation, Warehousing & Logistics

Job Description:

The Customer Service Representative (CSR) is responsible for providing customers with high quality, professional customer service. The CSR acts as a liaison between the customer and Saddle Creek, assists customers on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems offers solutions in a positive manner. This postion will be expected to establish and maintain effective working relationships with associates, other agencies, customers and the public.

Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
Check in all carriers for appointments and ensure quality and accuracy of process
Accurate input and verification of merchandise receipts on a timely basis
Maintain current customer contracts accurately and in a confidential manner
Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
Generating and retention of all required reporting for the customer and Saddle Creek
Processing customer orders on a timely and accurate basis according to customer request.
Communicates with the customer verbally and in writing with a professional and positive attitude.

Job Requirements:



Qualifications

Education/Experience

Associates’ Degree preferred
High School Diploma or GED required.
Must have at least six (6) months of experience in a customer service role.
Experience with working with a warehouse management systems (WMS) is preferred.
Knowledge, Skills and Abilities

Strong communication both verbally and in writing, especially through e-mail and over the phone
Strong interpersonal skills
Good problem solving and prioritizing skills
Ability to effectively manage and resolve conflict
Attention to detail to prepare and maintain accurate records and reports
Ability to follow both written and verbal instructions
Technology savvy
Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
Comfortable working in both office and warehouse environment with wide temperature ranges.
Shift/Schedule - 8:00am - 4:30pm + OT and occasional Saturdays.

Benefits:

We offer a comprehensive benefit package which includes:

Complete benefits package: medical/dental/vision/life insurance
401k with company match
Weekly paychecks
16 hours vacation immediately, 2 weeks after 1 year
40 hours personal time after 90 days
Paid holiday

Company Information

How have we gone from a small family-owned business to a thriving nationwide leader in logistics?

Our people.

You and people like you – passionate, smart, hard-working – are going to take Saddle Creek to the next level. We recognize great work. We reward excellence. And we have a heck of a good time working together.

Our nationwide footprint employs everyone from hourly warehouse workers, to truck drivers, to certified six sigma black-belt engineers. Whatever your skillset or experience, your contributions are valued.

Our associates make a difference every day to our clients, to our business, and to each other. You can make a difference too.

Application Instructions:

Other Information: