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Job Title:

Customer Service Representative

Job Post ID:


Posted Until:







1st Shift


Full Time


Transportation, Warehousing & Logistics

Job Description:

The Customer Service Representative (CSR) is responsible for providing customers with high quality, professional customer service. The CSR acts as a liaison between the customer and Saddle Creek, assists customers on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems offers solutions in a positive manner. This postion will be expected to establish and maintain effective working relationships with associates, other agencies, customers and the public.

• Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
• Check in all carriers for appointments and ensure quality and accuracy of process
• Accurate input and verification of merchandise receipts on a timely basis
• Maintain current customer contracts accurately and in a confidential manner
• Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
• Generating and retention of all required reporting for the customer and Saddle Creek
• Processing customer orders on a timely and accurate basis according to customer request.
• Communicates with the customer verbally and in writing with a professional and positive attitude.

Job Requirements:

• Associates’ Degree preferred
• High School Diploma or GED required.
• Must have at least six (6) months of experience in a customer service role.
• Experience with working with a warehouse management systems (WMS) is preferred.
Knowledge, Skills and Abilities
• Strong communication both verbally and in writing, especially through e-mail and over the phone
• Strong interpersonal skills
• Good problem solving and prioritizing skills
• Ability to effectively manage and resolve conflict
• Attention to detail to prepare and maintain accurate records and reports
• Ability to follow both written and verbal instructions
• Technology savvy
• Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
• Comfortable working in both office and warehouse environment with wide temperature ranges


Benefits - Medical, Dental, Vision, Life, Optional Life, STD, LTD, Supplemental Medical.

Paid Time off - 16 hours of vacation immediately and 40 hours of personal time effective after 90 days of employment.

Holidays - 6 paid holidays annually

Application Instructions:

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Other Information: