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Job Title:

Call Center Representative

Job Post ID:

18968

Posted Until:

06/13/2019

Salary:

Competitive

Location:

Joliet

Hours:

1st and 2nd Shift

WorkType:

Full Time

Industry

Other

Job Description:

Professionally handle 50-60 inbound calls for multiple lines of service.
Assist and resolve customer requests and inquiries.
Maintain and retain existing customers with an opportunity to grow the business.
Assist with data entry, reports and other assignments to support our sales team.
Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues.
Create work order requests and email proper groups based on priority issues.
Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns.
Other duties as assigned

Job Requirements:

This position requires you to sit at a desk 7 to 10 hours a day, taking incoming calls and or managing off phone work.
Significant daily interaction with customers, other internal team members and members of the sales team.
Work is performed in an office environment with a moderate noise level and regular distractions.
Regular use of computer, keyboard and mouse.
Strong multi-tasking, attention to detail and problem-solving skills.
Excellent computer skills and phone etiquette are necessary. Min of 40 wpm.
Strong knowledge of Microsoft Office (Outlook, Word and Excel).
Keep a positive attitude under stressful situations is a must.
High energy level and enjoys a fast-paced environment
Punctual
Possess a strong work ethic, team player mentality and customer service driven.
At least 3 year’s customer service experience, preferably in a call center setting. Inside sales experience a plus.
Bilingual in Spanish is a plus
Ability to lift 25lbs

Benefits:

Competitive starting salary
Medical, dental, vision, life and disability insurance
Vacation and holidays
401(k) package
Professional business culture where employees have an opportunity to actively contribute to the success of the company

Company Information

Mahoney Environmental, a 65-year-old family owned service business is a regional leader in the collection and recycling of restaurant cooking waste materials. We are currently searching for an experienced, safe and customer service focused Call Center Rep to support the Operations Manager to provide total customer satisfaction to our customers.

Other Information: