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Job Title:

Parts & Service Support Clerk

Job Post ID:


Posted Until:





Mc Lean


1st Shift


Full Time



Job Description:

Gateway Truck & Refrigeration, a Carrier Refrigeration dealer is in search of a full-time Parts & Service Support Clerk.

Duties include:

Answer incoming calls with professionalism & provide good customer service
Process purchases & order parts
Receive & put away all parts orders
Ship and deliver parts for customers or other branch requests
Invoice cash / credit card / check / or Comcheck work orders
Call for purchase orders as needed
Complete the cash report and send to accounting weekly
Process adjustments and handle credit balances
Answer service inquiries & advise customers of status of repairs & delays as needed
Communicate with customers & employees via phone, email, mail or in person with courtesy & respect
Maintain good working relationship with shop technicians for scheduling & status of repairs
Process all warranty claims in a timely manner & review warranty aging reports to ensure timely payment
Assist in warehouse maintenance & office/shop housekeeping
Keep manager informed of problems & potential issues that may require the manager's assistance
Other duties as assigned

Job Requirements:


High school diploma or equivalent
Computer literate (Microsoft Office & Windows based programs)
Excellent organizational and time management skills
Excellent customer service skills
Must be detail oriented
Strong written and oral communication skills
Ability to read, count & write legible to accurately complete documentation
Experience in the transportation/trucking industry preferred
Ability to work with others in a team environment
Ability to handle multiple projects simultaneously & to quickly adjust priorities as required
Reliable attendance is a must & possible overtime may be needed during busy periods
Lifting requirements of up to 50 pounds from floor to shoulder level occasionally


Will discuss

Application Instructions:

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Other Information: